Our client is a long established designer and manufacturer of leading retail display products. They are looking for an Account Manager to manage a number of account(s) by developing partnerships and through the coordination of sales, operations and technical support teams at local and global level. You will be responsible for account penetration, development, customer satisfaction and long-term sales results, with travel within Europe and internationally as / when required.
KEY ACCOUNTABILITIES:
• Position company at the highest levels and develop / maintain executive level relationships with the customer.
• Work with internal company associates and lead the account team in making the best business decisions for the customer and company overall.
• Attain targeted sales numbers and performance through the effective management of resources.
• Present new and innovative ways of working to meet customer needs / sales objectives.
• Provide leadership to the account team through regular structured communications via conference calls and / or formal emails, clearly outlining key projects, opportunities, issues, products transitions and pricing.
• Effectively manage customer initiatives to ensure that they are fully authorized without exception or ambiguity, and that they are accurately documented both internally and externally.
• Present customer demonstrations and presentations.
• Provide input to senior management on customer(s) and competitive trends.
• Provide technical and administrative product information and appropriate prices.
• Take ownership for key customer issues, escalating as appropriate.
• Manage and ensure all departments are kept informed of any changes including processes, services, products and solutions.
• Maintain a sales forecast summary for current account(s) and prospects, providing a clear indication of potential business both quarterly and beyond.
• Monitor account performance is on track to deliver to the agreed contribution margins.
• Ensure stock levels are agreed with the customer and reflect their demands.
COMPETENCIES:
• Drive for results.
• Customer focused.
• Business acumen.
• Ability to lead effectively through virtual teams and geographies.
• Ability to motivate and lead a driven account team.
• Presentation Skills / Listening.
• Functional Technical Skills.
• Comfortable around Senior Management.
• Ability to contribute to the bottom-line success of the business, regional and corporate goals.
• Conflict Management / Negotiating / Interpersonal / Savvy.
• Experience of working in the retail POS industry.